Introduction
Welcome to the Privacy Policy of Juice Caboose LLC. This document explains how our company, operating under the development brand JuiceCab, collects, uses, stores, and protects the personal information of visitors and clients who interact with our website located at https://www.juicecab.mom and our related services. We are committed to transparency, security, and compliance with all applicable privacy laws and regulations.
Juice Caboose LLC is a computer systems design and integrated systems engineering firm headquartered in the United States. Our principal place of business is located at 3599 W Newland Loop, Lehi, UT 84048-4617, United States. Throughout this policy, the terms we, us, our, and the Company refer to Juice Caboose LLC. The terms you and your refer to any individual or entity that accesses our website, contacts us, or engages with our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website immediately and refrain from providing any personal information. We encourage you to review this policy periodically because it may be updated from time to time to reflect changes in our practices or legal obligations.
Our privacy practices are designed to comply with applicable laws including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant state, federal, and international privacy frameworks. We take our responsibility to protect your data seriously and have implemented administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, or misuse of your personal information.
Information We Collect
We collect several categories of information depending on your interaction with our website and services. The types of information we may collect include personal identifiers such as your name, email address, telephone number, company name, job title, and physical mailing address. We collect this information when you voluntarily submit it through our contact forms, email communications, phone inquiries, or when you engage with us for consulting and project services.
In addition to personal identifiers, we may collect professional or employment-related information including your role within your organization, your areas of technical responsibility, and the nature of the project or inquiry you are pursuing. This helps us tailor our communications and service proposals to your specific needs and industry context.
We also collect technical information automatically when you visit our website. This includes your Internet Protocol (IP) address, browser type and version, operating system, device type, referring URL, pages visited on our website, time and date of your visit, time spent on each page, and other diagnostic data. This information is collected through standard server logs and analytics tools and does not directly identify you as an individual unless combined with other data we have about you.
For clients who engage us for professional services, we may collect additional business information including project requirements, technical specifications, system architecture details, existing infrastructure documentation, and other materials necessary to perform our consulting and systems design work. This information is treated as confidential business data and is subject to the same privacy protections as personal information.
We do not collect sensitive personal information such as social security numbers, financial account numbers, government identification documents, biometric data, or precise geolocation data unless specifically required for a contractual engagement and with your explicit consent. We do not intentionally collect any information classified as sensitive under applicable data protection laws through our public website.
How We Collect Information
Information is collected through multiple channels and methods. Direct collection occurs when you voluntarily provide information to us by filling out forms on our website, sending us email messages, calling our office by telephone, or sharing information during in-person meetings and consultations. This is the primary method through which we receive personal and business information.
Automated collection occurs when your browser or device interacts with our website. Our servers automatically record certain information transmitted by your browser as part of standard HTTP communication. We use cookies, web beacons, and similar tracking technologies to understand how visitors use our website, which pages are most frequently accessed, and how users navigate through our content. The specific cookies we use and their purposes are detailed in the Cookies and Tracking Technologies section of this policy.
Third-party sources may also provide us with information. For example, if a colleague or business partner refers you to our services and shares your contact information with your consent, we may receive that information. We may also receive information from publicly available sources such as professional networking platforms, industry directories, and company websites when conducting market research or preparing for client engagements.
For analytics purposes, we use standard web analytics services that collect aggregated and anonymized data about website traffic patterns. These services operate through cookies and JavaScript code embedded on our pages. They do not provide us with information that directly identifies individual visitors unless those visitors have separately identified themselves to us through other means such as a contact form submission.
Use of Information
We use the information we collect for several business and operational purposes. Primarily, we use your information to respond to your inquiries, provide quotes and proposals for our services, and communicate with you about potential or ongoing projects. When you reach out to us through our contact form or by email, we use the information you provide to understand your needs and craft a relevant response.
For clients who engage our services, we use your information to perform our contractual obligations. This includes developing system architecture designs, preparing technical documentation, managing project timelines, coordinating with your internal teams, and delivering the agreed-upon consulting and engineering services. Your business information is essential to the successful delivery of our professional services.
We also use information for internal business operations such as maintaining our records, processing payments, analyzing website performance, improving our services and user experience, and complying with legal and regulatory obligations. Aggregated and anonymized data may be used for industry research, trend analysis, and the publication of case studies, provided that no individually identifiable information is disclosed.
Marketing communications are sent only to individuals who have expressly requested them or with whom we have an existing business relationship. You may opt out of marketing communications at any time by using the unsubscribe link included in every marketing email or by contacting us directly at our published email address. We will process your opt-out request promptly and will not send further marketing communications after your request has been processed.
Legal Basis for Processing
Our processing of personal information is grounded in one or more recognized legal bases depending on the nature of our relationship with you and the jurisdiction in which you are located. For visitors and clients in the European Economic Area, United Kingdom, and other jurisdictions that require a legal basis for data processing, we rely on the following grounds.
Consent is the basis for processing when you voluntarily provide your information through our website forms, when you subscribe to receive marketing communications, or when you agree to the use of non-essential cookies through our cookie consent mechanism. You have the right to withdraw your consent at any time, and doing so will not affect the lawfulness of processing that occurred before the withdrawal.
Contractual necessity applies when we process your information to fulfill our obligations under a services agreement or to take steps at your request prior to entering into a contract. For example, when you request a consultation or a project proposal, we process your information to respond to that request and to prepare the necessary documentation for a potential engagement.
Legitimate interests provide a legal basis for processing when we have a reasonable business need that does not override your fundamental rights and freedoms. Our legitimate interests include improving our website and services, ensuring the security of our systems, conducting business analytics, and managing our client relationships. We carefully balance our interests against your privacy expectations before relying on this basis.
Legal obligations require us to process certain information when necessary to comply with applicable laws, regulations, court orders, or government requests. This may include retaining business records for tax and accounting purposes, responding to lawful requests from law enforcement agencies, and fulfilling our reporting obligations under applicable privacy and data protection statutes.
Data Storage and Security
We implement and maintain administrative, technical, and physical security controls designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security measures include but are not limited to encryption of data in transit and at rest, firewalls and intrusion detection systems, access controls with role-based permissions, regular security assessments and penetration testing, and employee training on data protection practices.
Your information is stored on secure servers located in the United States, operated by reputable cloud infrastructure providers that maintain industry-standard security certifications including SOC 2 Type II and ISO 27001. We use Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers, and we enforce HTTPS across all pages of our website.
Despite our comprehensive security measures, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you and the relevant regulatory authorities as required by applicable law, and we will take prompt action to mitigate the impact of the breach.
Employees and contractors of Juice Caboose LLC are granted access to personal information only on a need-to-know basis, and they are bound by confidentiality agreements and data handling policies. We regularly review access permissions and revoke access immediately when it is no longer required for business purposes or when an individual leaves the organization.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The specific retention period depends on the nature of the information, the purpose of collection, and our legal and contractual obligations.
Information collected through our website contact forms and inquiries is typically retained for a period of two years from the date of your last interaction with us, unless you become a client, in which case the information becomes part of our client records and is retained in accordance with our client data retention policy.
Client project records, including technical documentation, communications, and project deliverables, are retained for a minimum of seven years after the completion of the engagement to comply with tax, accounting, and professional liability requirements. After the retention period expires, we securely delete or anonymize the information so that it can no longer be associated with you.
Server logs and automated analytics data are typically retained for a period of twelve to twenty-four months before being purged or aggregated into summary statistics that do not contain individual-level data. Cookie data is retained according to the expiration periods set for each cookie, as detailed in our cookie disclosure.
You may request earlier deletion of your information by contacting us at our published contact details. We will evaluate your request and respond within the timeframe required by applicable law. In some cases, we may need to retain certain information to comply with legal obligations or to establish, exercise, or defend legal claims.
Privacy for Children
Our website and services are directed at business professionals and are not intended for use by children under the age of 16. We do not knowingly collect, use, or disclose personal information from children under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16 without verifiable parental consent, we will take immediate steps to delete that information from our records.
If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately using the contact information provided at the end of this policy. We will work promptly to investigate and resolve the situation, including removing any information that should not have been collected.
We do not offer services directed at children, and we do not target marketing communications to individuals under the age of 18. Our content, including our website and all related materials, is designed for an adult professional audience and is not intended to appeal to minors.
Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the right to access the personal information we hold about you, the right to request correction of inaccurate or incomplete information, the right to request deletion of your information under certain circumstances, the right to restrict or object to our processing of your information, the right to data portability, and the right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within the time period required by applicable law, typically within 30 days for GDPR-related requests and 45 days for CCPA-related requests, with the possibility of a one-time extension where permitted.
We will verify your identity before processing your request to ensure that we are not disclosing information to an unauthorized party. Verification may require you to provide sufficient information to confirm that you are the individual to whom the personal information relates, or that you have legal authority to act on behalf of that individual.
We will not discriminate against you for exercising any of your privacy rights. You will not be denied services, charged different prices, or provided with a different level or quality of service as a result of exercising your rights under applicable privacy laws.
California Privacy Rights
Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These include the right to know what personal information we collect, use, disclose, and sell or share, the right to delete personal information, the right to correct inaccurate personal information, and the right to opt out of the sale or sharing of personal information. As noted elsewhere in this policy, we do not sell your personal information.
California residents also have the right to limit the use and disclosure of sensitive personal information. We do not collect or process sensitive personal information as defined by the CCPA through our public website or standard business operations.
You may designate an authorized agent to submit a request on your behalf. To protect your privacy, we will require the agent to provide proof of authorization signed by you before processing the request, and we may also contact you directly to verify the authorization.
California residents may exercise their rights by contacting us using the information provided in the Contact Information section of this policy. We will acknowledge receipt of your request within 10 business days and will substantively respond within 45 calendar days, with the possibility of one 45-day extension where reasonably necessary.
International Data Transfers
Juice Caboose LLC is based in the United States, and our servers and operations are located within the United States. If you are accessing our website or providing information to us from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our central operations are conducted.
The data protection laws of the United States may differ from those of your country of residence, and they may not provide the same level of protection as the laws in your jurisdiction. By using our website or providing your information to us, you acknowledge and consent to the transfer of your information to the United States for processing in accordance with this Privacy Policy.
When we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland to the United States, we implement appropriate safeguards as required by applicable law. These safeguards may include the use of Standard Contractual Clauses approved by the European Commission, or other lawful data transfer mechanisms. We ensure that any third-party service providers who receive data from us are bound by equivalent data protection commitments.
If you have questions about the specific safeguards we use for international data transfers, or if you would like to obtain a copy of the relevant transfer agreements, please contact us using the information provided at the end of this policy.
Third-Party Services and Links
Our website may contain links to third-party websites, services, and platforms that are not owned or controlled by Juice Caboose LLC. This Privacy Policy applies only to information collected through our own website and services. We are not responsible for the privacy practices, content, or security of any third-party sites that you may access through links on our website.
We encourage you to review the privacy policies and terms of service of any third-party website or service before providing your personal information. The inclusion of a link to a third-party site does not constitute our endorsement of that site or its privacy practices. We do not have control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
If we integrate third-party services into our website, such as embedded content, social media widgets, or analytics tools, those services may collect information about you independently. We take reasonable steps to ensure that any third-party services we integrate are reputable and comply with applicable privacy standards, but their data collection practices are governed by their own privacy policies, not by this policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our information practices, legal requirements, or operational needs. When we make material changes to this policy, we will update the Last Updated date at the top of the page and post a notice on our website homepage for a reasonable period.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acknowledgment and acceptance of the revised terms. If we make changes that materially affect your rights or the way we process your information, we will make reasonable efforts to notify you directly via email or through a prominent notice on our website.
In the event that this policy is translated into languages other than English, the English version shall control in the event of any inconsistency or ambiguity between translations. We maintain the authoritative version of this Privacy Policy on our website at the URL where it is published.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise your data protection rights, please contact us using any of the methods listed below. We are committed to addressing your inquiries promptly and thoroughly.
You may reach us by email at guide@juicecab.mom. This is the primary and fastest method for privacy-related inquiries. When sending an email, please include Privacy Inquiry in the subject line to help us route your message to the appropriate team member for a timely response.
You may also contact us by telephone at +1 (224) 334-3588. Our office hours are Monday through Friday, 9:00 AM to 5:00 PM Mountain Time. If you call outside of these hours, please leave a detailed message with your name, contact number, and the nature of your inquiry, and we will return your call on the next business day.
Written correspondence may be sent to our physical business address:
Juice Caboose LLC
3599 W Newland Loop
Lehi, UT 84048-4617
United States (US)
If you believe that we have not adequately addressed your privacy concerns, you may have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction. For residents of the European Economic Area, a list of national data protection authorities is available on the European Data Protection Board website. For California residents, you may file a complaint with the California Privacy Protection Agency.